FAQ

When will I receive my tracking number?

Your tracking number will be emailed to you as soon as your order has been processed and shipped.

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Why isn't my tracking information updating?

Tracking information may take 24–72 hours to appear after your shipment has been dispatched. This is normal and depends on the shipping carrier.

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My order is taking longer than expected. What should I do?

While most orders arrive within the estimated delivery window, occasional delays may occur due to customs processing, weather conditions, or carrier demand. If your order is significantly delayed, please contact our support team and we'll be happy to assist.

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I entered the wrong shipping address. Can it be changed?

If your order hasn't been processed yet, please contact us as soon as possible. We'll do our best to update your shipping information before your order is dispatched.